Refund and Returns Policy

At ZoomiGo™, we are committed to offering quality products and a clear and secure shopping experience. This policy regulates returns, refunds, and cancellations in accordance with applicable consumer regulations.

1. 📅 Right of withdrawal (European Union)

In accordance with European Union legislation, the customer has 14 calendar days from the receipt of the order to exercise their right of withdrawal without needing to provide justification.

This right is subject to the conditions established in this policy.

2. 📦 Strict return conditions

For a return to be accepted, the product must obligatorily meet the following:

  • Be unused, with no signs of tampering or wear

  • Retain its complete original packaging

  • Include all accessories, parts, and components

  • Be in suitable condition for resale

⚠️ ZoomiGo™ reserves the right to reject any return if the product shows signs of use or tampering.

3. 🚫 Cases where the customer assumes responsibility

Free returns will not be accepted in the following cases:

  • Buyer's remorse after purchase

  • Change of mind or "I no longer want it"

  • Incorrect product selection

  • Product use, even if partial

  • Tampering or wear of the item

📌 In these cases, if the return is accepted, the customer will bear the outbound and return shipping costs.

4. ⚠️ Right of withdrawal with responsible use

The right of withdrawal will only be valid if:

  • The product has not been used

  • It is in completely new condition

  • It shows no signs of tampering

ZoomiGo™ reserves the right to deny returns when product use or abuse of the right of withdrawal is detected.

5. 📦 Defective products or shipping errors

Free returns will only be accepted in the following cases:

  • Factory defective product

  • Order error on ZoomiGo™'s part

  • Product severely damaged during transit (with clear evidence required within the first 24 hours of delivery)

In these cases, ZoomiGo™ may offer:

  • Product replacement at no additional cost
    or

  • Full refund

6. 📸 Mandatory claim procedure

To initiate any request, the customer must:

  • Contact exclusively through the official website form

  • Indicate order number

  • Attach clear photo or video evidence

📌 No request will be processed without sufficient evidence.

7. ⏱️ Evaluation and resolution

  • Case review: 24 to 72 business hours

  • ZoomiGo™ may request additional information if necessary

  • Resolution will depend on compliance with this policy

8. 💳 Refunds

If the return is approved:

  • It will be made to the same payment method used

  • Processing time: 5 to 10 business days

  • Final time may vary depending on the banking institution

9. ❌ Order cancellations

  • Cancellations are only accepted within the first 12 hours after purchase

  • Once the order has been processed or shipped, it will not be possible to cancel it

10. 📦 Shipping and customer responsibility

ZoomiGo™ is not responsible for:

  • Incorrect addresses entered by the customer

  • Failure to collect the order

  • Delays caused by the courier company

11. 🛡️ Fraud and abuse prevention

To protect the claims system:

  • Suspicious or abusive requests will be rejected

  • Customers with a history of undue returns may be limited or blocked

  • Additional verification may be requested in necessary cases

12. 📩 Official contact

All return, incident, or claim requests must be made exclusively through the official form available on our website.

Requests through other channels will not be attended to.

📌 This ensures faster, more orderly, and verifiable management of each case.

⚖️ Legal notice

This policy applies in accordance with the legislation in force in the customer's country. In case of conflict, the rights recognized by consumer protection regulations shall prevail.