Shipping Policy

Shipping Policy — ZoomiGo™

At ZoomiGo™, we work to process and ship every order efficiently and securely. This policy clearly establishes delivery times, conditions, and responsibilities to avoid misunderstandings or undue claims.

1. 🧾 Order Processing

All orders are processed within 1 to 3 business days from payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

During periods of high demand, promotions, or special campaigns, this period may be slightly extended.

2. 🚚 Shipping Times

Once the order has been shipped, the estimated delivery times are:

  • 🌍 United States: between 5 and 10 business days

  • 🌍 Europe: between 5 and 10 business days

  • 🌎 Mexico: between 5 and 10 business days

  • 🌎 Colombia: between 15 and 35 business days

  • 🌎 Chile: between 15 and 40 business days

These deadlines are indicative estimates and may vary depending on logistics, customs, or international transport.

3. 🌐 Nature of Deadlines

All delivery times are estimated and not guaranteed.

By making a purchase at ZoomiGo™, the customer accepts that there may be variations in delivery times.

ZoomiGo™ is not responsible for delays caused by:

  • Customs or international retentions

  • Shipping companies

  • Weather or logistical conditions

  • Incorrect or incomplete address

  • High demand during campaigns or promotions

  • Force majeure or external events

4. ⚠️ Anti-Abuse Policy

To protect the store's operations and avoid undue claims:

  • “Not received” claims will not be accepted until the country’s estimated timeframe has passed.

  • All claims will be verified with the shipping company.

  • Abuse of the dispute or return system without grounds may result in denial of refunds.

  • Each case will be evaluated individually based on the order's tracking history.

5. 📍 Order Tracking

Once the order has been shipped, the customer will receive a tracking number (when available).

The customer is responsible for tracking the order using the provided link.

6. ❗ Incorrect or Incomplete Address

The customer is responsible for providing a complete and correct address.

In case of error:

  • Order recovery is not guaranteed.

  • Additional reshipment costs may apply.

  • ZoomiGo™ is not responsible for losses derived from incorrect data.

7. 📦 Lost or Delayed Orders

If an order does not arrive within the country's estimated timeframe, the customer must contact us using the official website form.

After verification with the carrier:

  • If the order is confirmed as lost, a solution will be offered (reshipment or refund, as appropriate).

8. 🛃 Customs and Taxes

For international shipments:

  • The customer is responsible for any taxes, duties, or customs fees.

  • These costs are not included in the product price or shipping fee.

9. 📩 Official Contact

The only official customer service channel is the contact form available on the official ZoomiGo™ website.

Responses to inquiries sent through unofficial channels are not guaranteed.

🔒 Acceptance of Conditions

By making a purchase at ZoomiGo™, the customer fully accepts this shipping policy and all its conditions.